FAQS

Is VRAELYN jewellery anti-tarnish?

Yes. Our jewellery is crafted using premium 316L Stainless Steel with 18K Gold Plating, making it resistant to tarnishing and designed for long-lasting shine.

Is the jewellery water-resistant?

Yes. Our pieces are water-resistant and suitable for everyday wear. However, we recommend avoiding prolonged exposure to water and harsh chemicals to maintain their finish.

Is VRAELYN jewellery safe for sensitive skin?

Absolutely. Our jewellery is hypoallergenic, nickel-free, and lead-free, making it gentle on sensitive skin.

Will the colour fade over time?

With proper care, our jewellery is designed to maintain its colour and shine for a long time. Following the care instructions will help extend its longevity.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) on eligible orders and serviceable pin codes.

How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 4–7 business days, depending on your location.

Do you offer free shipping?

Yes, we offer Free Shipping across India on orders above ₹999.

Can I return or exchange my order?

We follow a No Return / No Exchange Policy. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery with an unboxing video.

What should I do if I receive a damaged or wrong item?

Please email us within 48 hours of delivery and share:

- A complete unboxing video
- Clear photographs of the product and packaging

After verification, we will arrange a replacement if applicable.

How can I contact VRAELYN?

You can reach us through:
📧 Email: [vraelynofficial@gmail.com]

📱 Instagram: @vraelyn_official